Majorel – a global customer experience and business process outsourcing (BPO) company – has been increasingly searched across platforms like YouTube, Google, Quora, and social media outlets such as X and Meta. Whether you’re exploring new career opportunities, understanding outsourcing trends, or evaluating CX service providers, Majorel has likely popped up on your radar. This article explores the reasons behind the company’s growing interest and relevance, digs into what people are asking, and highlights its evolving role in today’s customer-centric economy.
What is Majorel and why is it trending?
Majorel is a customer experience company that provides outsourced services such as customer service, technical support, content moderation, back-office solutions, and digital CX transformation. With headquarters in Luxembourg and operational sites across Europe, the Middle East, Africa, the Americas, and Asia, it serves clients in over 60 countries and in more than 40 languages.
In 2024, Majorel merged with Sitel Group to form one of the world’s largest CX companies under the new brand name “Foundever,” a move that’s generated extensive discussions on X (formerly Twitter) and Meta. Despite the rebrand, many still search for “Majorel” due to its previous identity, job listings, reviews, and employer branding.
Recent buzz on social media revolves around its remote work opportunities, modern office environments, multilingual roles, and the company’s approach to digital transformation. Quora users frequently ask if Majorel is a good place to work, while YouTube is filled with day-in-the-life videos from agents in Morocco, Egypt, and the Philippines.
A look into Majorel’s global operations
Majorel operates in more than 45 countries with a strong presence in regions like North Africa, Eastern Europe, Southeast Asia, and Latin America. Their multicultural, multilingual workforce helps brands deliver tailored customer experiences to global audiences. Notable industries Majorel serves include tech, retail, financial services, travel, automotive, and healthcare.
One of the unique selling points of Majorel has been its strategic ability to provide “nearshore” and “offshore” options – something that brands increasingly value post-pandemic. As customer support demand grows for flexibility and multilingual capability, companies are partnering with Majorel to scale up operations without compromising on quality.
The Foundever rebrand and what it means
In early 2024, the merger between Majorel and Sitel Group was finalised, and the new entity was named Foundever. The shift aimed to position the brand as a forward-thinking CX leader, blending Majorel’s European strengths with Sitel’s North American reach.
The rebrand has created a spike in online discussions. On Meta, company posts highlight the fusion of cultures, expanded job opportunities, and updated branding. Meanwhile, employees on X have shared mixed reviews, with some excited about growth potential and others uncertain about cultural integration and role changes.
From an SEO and digital brand perspective, searches for “Majorel” remain strong due to legacy recognition, even as Foundever tries to build brand equity from scratch.
Careers at Majorel
Majorel has built a solid reputation as an employer, particularly among multilingual professionals and those seeking remote roles. On Google and Quora, some of the most common searches are:
“Is Majorel a good company to work for?”
“Majorel work from home reviews”
“Majorel interview questions”
“Majorel salaries in [country]”
Its Glassdoor and Indeed profiles reflect a mixed but generally positive image. Employees often highlight the supportive environment, international culture, and opportunity for career progression. Challenges reported include demanding KPIs and fast-paced environments – typical of BPO settings.
YouTube vlogs and employee testimonials, especially from sites in Casablanca, Manila, and Lisbon, show a behind-the-scenes view of life at Majorel – from team-building activities to multilingual call handling. These videos attract thousands of views, offering authenticity that job seekers trust more than corporate ads.
Digital transformation and AI integration
Majorel has invested heavily in AI and automation to stay ahead in the digital CX space. Chatbots, machine learning, and sentiment analysis tools now form an integral part of their service offerings. The company’s tech stack allows businesses to deliver hybrid support – balancing human empathy with the speed of automation.
Industry blogs and posts on platforms like X have praised Majorel’s AI integration, especially in managing high-volume queries without losing personalisation. Their recent whitepaper, shared widely across LinkedIn and Meta, outlines how companies can future-proof customer service using predictive analytics and omnichannel solutions.
Digital transformation is also evident in Majorel’s internal processes – from virtual onboarding to AI-powered training modules. The company’s learning and development initiatives, often highlighted on their social platforms, show a clear commitment to upskilling talent in a digital-first world.
Content moderation and ethical challenges
A major service line for Majorel is content moderation – especially for social media platforms and tech companies. While crucial, this role has sparked controversy.
In recent months, trending posts on Meta have raised questions about the mental health of moderators exposed to harmful content. Reports on YouTube and Quora also discuss the psychological toll on workers, particularly in developing regions.
To address this, Majorel (now Foundever) has implemented wellness initiatives, including counselling support and AI pre-screening of graphic content. These efforts are shared publicly through the company’s corporate responsibility updates. However, advocacy groups on X continue to push for stronger global protections and transparency around content moderation policies.
Multilingual support and cultural fluency
One of Majorel’s standout features is its multilingual capability. The company recruits talent fluent in English, French, Spanish, German, Arabic, Portuguese, and other languages to cater to diverse client needs.
Multilingual job posts are among the most searched Majorel-related queries on Google, especially in locations like Portugal, Egypt, and Colombia. Quora threads are filled with advice for non-native speakers looking to join Majorel, while Meta job ads specifically target language-specific roles.
This focus on language and cultural fluency is a big win for clients aiming to localise their customer experience. By tailoring support to regional expectations and idiomatic preferences, Majorel helps brands improve customer satisfaction and loyalty.
Remote work and flexible roles
Majorel has embraced hybrid and remote work, particularly post-COVID. This flexibility has boosted its appeal among younger job seekers and digital nomads.
Search trends from Google show a spike in phrases like “Majorel remote jobs,” “Majorel work from home,” and “Majorel virtual hiring.” The company often promotes remote positions across Meta, usually targeting customer service roles in North America, Europe, and Africa.
Remote roles typically include:
Customer care agents
Content reviewers
Tech support representatives
Chatbot trainers
This model not only cuts costs for clients but also attracts top-tier talent without geographic constraints. On YouTube, day-in-the-life videos often highlight home office setups, team Zoom calls, and the work-life balance offered by Majorel.
Corporate social responsibility and employee wellbeing
Majorel places importance on sustainability, inclusion, and wellbeing. It runs CSR campaigns focused on digital inclusion, environmental sustainability, and supporting local communities.
Meta posts often showcase donation drives, tech skill-building workshops, and green office initiatives. Meanwhile, internal wellness programmes – including mental health support, financial literacy, and leadership training – are shared on X with hashtags like #MajorelLife and #CXChampions.
Employee satisfaction surveys published internally (and leaked occasionally to Glassdoor) show high engagement scores in offices with strong management and CSR visibility.
What customers say about Majorel
From a client standpoint, Majorel scores highly on delivery and customisation. Businesses on review platforms cite responsiveness, consistent performance, and proactive communication as key advantages. Their ability to quickly scale operations for seasonal spikes – such as during Black Friday or holiday sales – is especially valued by retail clients.
On Google Reviews and Trustpilot, client companies mention strengths in:
Multilingual contact centres
Integration with CRM tools
24/7 support availability
Regional compliance knowledge
Some feedback on platforms like X has called for improved data security transparency, but overall, clients express satisfaction with Majorel’s commitment to evolving customer expectations.
Trends to watch in 2025
Looking ahead, Majorel (under Foundever) is expected to ride several key trends in the CX space:
Voice AI: With the rise of smart speakers and IVR enhancements, more focus will be placed on intelligent voice assistants.
Hyper-personalisation: Brands want agents who can deliver nuanced, customer-specific service – a Majorel strength due to their diverse workforce.
Sustainability in CX: More clients now demand eco-friendly practices from their service providers. Majorel’s green office initiatives are already a step in this direction.
Digital twins: Simulated CX environments for training and analytics will become mainstream.
CX data compliance: With tighter regulations like GDPR 2.0 and global equivalents, BPOs must offer secure, compliant solutions – a priority Majorel has already acknowledged in recent policy updates shared on Meta.
Final thoughts
Majorel has evolved from a traditional BPO into a digitally-enabled, globally recognised CX leader. Its rebrand to Foundever marks a new chapter, but the search interest in “Majorel” reflects the lasting impact of its brand, people, and performance. From AI-driven services and ethical moderation to remote work and multilingual support, the company is shaping the future of customer experience delivery.
As 2025 unfolds, expect Majorel to stay at the forefront of innovation, employee engagement, and global CX transformation – all while navigating the balance between digital efficiency and human empathy.
FAQs
What is Majorel?
Majorel is a global provider of customer experience (CX) solutions, offering services such as customer engagement, business process outsourcing (BPO), and digital consumer engagement. The company designs, builds, and delivers end-to-end CX for many of the world’s most respected brands.
What services does Majorel offer?
Majorel provides a range of services including customer service, technical support, sales, and trust & safety services. In August 2023, they launched Majorel Infinity, a platform aimed at enhancing digital consumer engagement services.
Where are Majorel’s operations located?
Majorel operates globally with a presence in numerous countries across Europe, Africa, Asia, and the Americas. Their widespread operations enable them to serve clients in various industries worldwide.
How can I apply for a job at Majorel?
To explore career opportunities at Majorel, visit their official career portal where current job openings are listed. Positions range from customer service roles to managerial positions across different locations.
What is the relationship between Majorel and Teleperformance?
In 2023, Teleperformance announced the acquisition of Majorel, aiming to combine their strengths to enhance service offerings and global reach. This strategic move was intended to position them as leaders in the evolving CX industry.
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